Delivery & Shipping

If you are purchasing from our website this is hopefully because you have an interest in the ethos we stand for. Therefore, please make sure you do your part and help close the loop by recycling or reusing the packaging when you are done with it. You can find information on how to do this via the ‘end of life’ tab on each product.

 

Delivery Information

Orders are processed and shipped within 5 working days. Any orders placed over the weekend or during public bank holidays will be processed after the next working day. Please make sure your shipping address is correct. Orders that are returned because of an invalid address may incur a shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for any lost or stolen packages.

Cancelling an Order
You have the right to cancel your order within 7 days under the Distance Selling Regulations. However, as we aim to dispatch items within 72 hours, if the item has been dispatched you will have to return the goods to us at a cost to the purchaser.

We use Royal Mail 48 hour tracked for all our shipping.

UK Mainland

£3.99 (per delivery address)
Please allow 5 working days for your delivery from date of dispatch

EUROPE
£10.00

USA, CANADA & MEXICO
£15.00

REST OF WORLD
£18.00

Important Information
Orders cannot be re-directed once they have been dispatched. Order cut-off times are provided as a guideline only and do not take into account delays caused by payment authorisation.

Taxes & Duties

Value Added Tax (VAT) is calculated and included in all orders to UK and EU shipping destinations.

International Shipments
Please note that order pricing is exclusive of all international duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to – payment of these is necessary to release your order from customs on arrivals. As we are unable to advise the amount this may be, by using this website you accept responsibility for any such taxes and duties.
Should you reject your order at customs and your order is returned to us, your order refund will be the total order amount less shipping costs and any taxes and duties paid by LULU ORRY

Prohibited Items
We are unable to ship some products overseas due to legislation that prohibits the transport of goods that can be considered dangerous. These will include all our aerosols, fragrances and nail varnishes. For more information and a full list, please visit the Royal Mail website

PO Box Addresses
We are unable to deliver to PO Box addresses.

Please note that all sale items are non-returnable and non-refundable.

Refused & Undeliverable Packages

All undeliverable packages due to incorrect name or address, or not present/failure to claim will be refunded minus any delivery costs luluorry.com has incurred in sending the products out to you.